Frequently asked questions

  • Your physical card will be delivered to you within 6-7 working days from your application date.

  • You can perform almost all card related transactions in Singapore using digital card through Apple Pay, Google Pay and FairPrice App.

    Activities

  • Your digital card can be used for online transactions, in-app purchases, offline and recurring payments (e.g. insurance policy premiums, telecommunications bills). If you have enrolled your card for Apple Pay and/or Google Pay, you may use them for in-store purchases.

  • You’ll get an additional 2% on the Monthly Bonus Rate on your FPG spend for the first 2 months, starting from the first month when your savings account or credit card application was first approved. For example, if you got your digital card approved on 25 September 2022, you’ll enjoy the additional 2% for your FPG Spend for September 2022 and October 2022.

    Please note that the additional 2% is subject to you meeting the minimum out-of-store spend in the second month. For the first month, there’s no minimum out-of-store spend applicable. See our customer T&Cs, including the Key Facts Sheets for more details.

  • a. To add your card to Apple Pay:

    • Log into your Trust app

    • Tap "Money"

    • Tap "View and manage card"

    • Tap “Add to Apple Wallet”

    • Follow the on-screen instructions

    b. To add your card to Google Wallet or Google Pay:

    • Log into your Trust app

    • Tap "Money"

    • Tap "View and manage card"

    • Tap “Add to Google Pay”

    • Follow the on-screen instructions

  • You can earn the 4% FairPrice Member benefits by adding your digital card in the FairPrice app and using your FairPrice app to make payment in-store or online.

  • Follow these steps:

    • Download the FairPrice App from App Store / Play Store

    • Click on the icon on the top left corner of the main screen

    • Tap on Credit/Debit Card

    • Tap on + Add payment Method

    • Log into your Trust App, copy your card number using the copy icon. Remember your CVV and card expiry

    • Enter your card details manually and click on add card

  • You can track the delivery status of your physical card in a few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Select 'Track Your Physical Card' section

  • Reach us via: - Live chat or voice call on your Trust App - OR call us at +65 313-TRUST (+65 3138 7878)

  • This is to prevent any unauthorised use of your new physical card should it be intercepted or stolen while being delivered to you.

  • After receiving your physical card, you can activate it in a few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Select 'Track Your Physical Card' 4. Select 'Activate Card' and choose your activation method 5. Select 'Start' for NFC activation and hold your card to the back of your phone, or 6. Select 'Enter Activation Code Instead' for code activation and enter the code found in your welcome pack Do note that all new, replacement or renewal cards will require activation prior to usage.

  • This is an enhanced security measure to protect you from fraud. With no card number, CVV or expiry date on the card, this will make it more difficult for card fraud and theft. To view your card details, follow these steps in the Trust App > Click on 'Money' > Click on 'View and manage card' > Click on 'Card Details'.

  • You can view your card details in a few easy steps: 1. Open your Trust App 2. Tap 'View Card' 2. Log in to your Trust App 3. Tap 'Card details'

  • You can reset or change your credit card PIN in a few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Tap 'View and manage card' 4. Select 'Set your card PIN'  and choose a new 6-digit PIN

  • It has been disabled by default to provide a higher level of security for cardholders. This is part of an industry-wide measure introduced by The Association of Banks in Singapore. As a result, the following functions may be affected: - Overseas ATM cash withdrawal - Overseas credit/debit card magnetic stripe transactions - Overseas Europay, Mastercard and Visa (EMV) transactions To prevent the above from happening, you will need to activate your physical card for overseas usage. Do note that you will need to first activate your physical credit card if it's new, replaced or renewed. You can activate your physical card for overseas usage in a few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Select 'View and manage card' 4. Select 'Transaction controls' 5. Select 'Physical Card Use' 6. Select 'Overseas Usage'

  • You should report your lost or stolen card immediately by following these few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Tap 'View and manage card' 4. Select 'Replace Card' 5. Select 'My Card is Lost or Stolen' Alternatively, you can reach us via - Live chat or voice call on your Trust App - OR call us at +65 313-TRUST (+65 3138 7878)

  • You can request for a replacement card in a few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Tap 'View and manage card' 4. Select 'Replace Card' 5. Select 'My Card is damaged'

  • Reach us via: - Live chat or voice call on your Trust App - OR call us at +65 313-TRUST (+65 3138 7878)

  • Reach us via: - Live chat or voice call on your Trust App - OR call us at +65 313-TRUST (+65 3138 7878)

  • For overseas transactions, if you are prompted by the overseas merchant to key in a PIN, inform the merchant to perform a signature or contactless based transaction instead. If the merchant insists on you keying in a PIN, then you can set or reset your Trust card PIN from the Trust App.

    For ATM withdrawals, do not use ATMs that accept 4 digit PINs as our cards only work at ATMs which use 6 digit PINs. Only use ATMs with the VISA – Plus Logo

    Visa Plus logo

  • Unfortunately, no. Concession fares for senior citizens, students, and other eligible groups are only available when using a dedicated concession card issued by TransitLink. This means that tapping your Trust Card for bus and MRT rides will always charge you the standard adult fare, regardless of your eligibility for a concession.

    The TransitLink system currently doesn't support concession fare processing for third-party cards like the Trust Card. Please check with TransitLink directly for alternatives.