Frequently asked questions

When will my physical card arrive?
  • Your physical card will be delivered to you within 2-5 working days from your application date.

What is the difference between the physical card and digital card only?
  • You can perform almost all card related transactions in Singapore using digital card through Apple Pay, Google Pay and FairPrice App.

    Activities

What can I use my digital card for?
  • Your digital card can be used for online transactions, in-app purchases, offline and recurring payments (e.g. insurance policy premiums, telecommunications bills). If you have enrolled your card for Apple Pay and/or Google Pay, you may use them for in-store purchases.

I signed up with only the digital card, how long will the additional 2% Monthly Bonus Rate last for?
  • You’ll get an additional 2% on the Monthly Bonus Rate on your FPG spend for the first 2 months, starting from the first month when your savings account or credit card application was first approved. For example, if you got your digital card approved on 25 September 2022, you’ll enjoy the additional 2% for your FPG Spend for September 2022 and October 2022.

    Please note that the additional 2% is subject to you meeting the minimum out-of-store spend in the second month. For the first month, there’s no minimum out-of-store spend applicable. See our customer T&Cs, including the Key Facts Sheets for more details.

How do I add my card into Apple Pay and Google Pay?
  • To add your card to Apple Pay:

    • Log into your Trust app

    • Tap "Money"

    • Tap "View and manage card"

    • In your Trust App, copy your card number using the copy icon. Remember your CVV and card expiry

    • Tap “Set Up Apple Pay”

    • Select "Debit or Credit Card" in Apple Wallet

    • Select "Enter Card Details Manually"

    • Enter your card details and follow the on-screen instructions

    b. To add your card to Google Wallet:

    • Open / Download the Google Wallet app

    • Tap “Add to Wallet”

    • Tap “Payment card”

    • Tap “Enter details manually”

    • Log into your Trust App, copy your card number using the copy icon. Remember your CVV and card expiry

    • Enter your card details manually and follow the instructions

    c. To add your card to Google Pay:

    • Open / Download the Google Pay app

    • Tap your account photo

    • Tap “Set up payment methods”

    • Tap “Add credit or debit card”

    • Tap “Enter details manually”

    • Log into your Trust App, copy your card number using the copy icon. Remember your CVV and card expiry

    • Enter your card details manually and follow the instructions

If I am a Union member, how do I receive my FairPrice Member benefits of 4% with the digital card?
  • You can earn the 4% FairPrice Member benefits by adding your digital card in the FairPrice app and using your FairPrice app to make payment in-store or online.

How can I add my card to the FairPrice App?
  • Follow these steps:

    • Download the FairPrice App from App Store / Play Store

    • Click on the icon on the top left corner of the main screen

    • Tap on Credit/Debit Card

    • Tap on + Add payment Method

    • Log into your Trust App, copy your card number using the copy icon. Remember your CVV and card expiry

    • Enter your card details manually and click on add card

How can I track the delivery status of my physical card?
  • You can track the delivery status of your physical card in a few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Select 'Track Your Physical Card' section

In the App, the "Track your Physical Card" states delivered, However I did not receive the card.
  • Reach us via: - Live chat or voice call on your Trust App - OR call us at +65 313-TRUST (+65 3138 7878)

Why do I need to activate my new physical card before use?
  • This is to prevent any unauthorised use of your new physical card should it be intercepted or stolen while being delivered to you.

How can I activate my physical card?
  • After receiving your physical card, you can activate it in a few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Select 'Track Your Physical Card' 4. Select 'Activate Card' and choose your activation method 5. Select 'Start' for NFC activation and hold your card to the back of your phone, or 6. Select 'Enter Activation Code Instead' for code activation and enter the code found in your welcome pack Do note that all new, replacement or renewal cards will require activation prior to usage.

Why is there no card information shown on my physical card?
  • This is an enhanced security measure to protect you from fraud. With no card number, CVV or expiry date on the card, this will make it more difficult for card fraud and theft. To view your card details, follow these steps in the Trust App > Click on 'Money' > Click on 'View and manage card' > Click on 'Card Details'.

Where can I find details (card number, expiry date, CVV) of my Trust card?
  • You can view your card details in a few easy steps: 1. Open your Trust App 2. Tap 'View Card' 2. Log in to your Trust App 3. Tap 'Card details'

How do I reset or change the PIN for my Trust card?
  • You can reset or change your credit card PIN in a few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Tap 'View and manage card' 4. Select 'Change PIN' and choose a new 6-digit PIN

Why is my physical credit card (both EMV and magnetic stripe) disabled for overseas usage?
  • It has been disabled by default to provide a higher level of security for cardholders. This is part of an industry-wide measure introduced by The Association of Banks in Singapore. As a result, the following functions may be affected: - Overseas ATM cash withdrawal - Overseas credit/debit card magnetic stripe transactions - Overseas Europay, Mastercard and Visa (EMV) transactions To prevent the above from happening, you will need to activate your physical card for overseas usage. Do note that you will need to first activate your physical credit card if it's new, replaced or renewed. You can activate your physical card for overseas usage in a few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Select 'View and manage card' 4. Select 'Transaction controls' 5. Select 'Physical Card Use' 6. Select 'Overseas Usage'

What should I do if my Trust card is lost or stolen?
  • You should report your lost or stolen card immediately by following these few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Tap 'View and manage card' 4. Select 'Replace Card' 5. Select 'My Card is Lost or Stolen' Alternatively, you can reach us via - Live chat or voice call on your Trust App - OR call us at +65 313-TRUST (+65 3138 7878)

I damaged my Trust card. How do I get a replacement card?
  • You can request for a replacement card in a few easy steps: 1. Log in to your Trust App 2. Go to 'Money' 3. Tap 'View and manage card' 4. Select 'Replace Card' 5. Select 'My Card is damaged'

I requested for a replacement card. What should I do if I do not receive my replacement Trust Link card/NTUC Link card?
I'm a Union member, but the Trust card issued to me is the non-Union version. What should I do?
  • Reach us via: - Live chat or voice call on your Trust App - OR call us at +65 313-TRUST (+65 3138 7878)

I'm not a Union member, but the Trust card issued to me is the Union version. What should I do?
  • Reach us via: - Live chat or voice call on your Trust App - OR call us at +65 313-TRUST (+65 3138 7878)