Frequently asked questions
This is a personal accident plan which covers accidental death and permanent total disability due to an accident. This policy is underwritten and issued by Income.
You will be covered for death and permanent total disability due to an accident up to a maximum limit of $8,000 each. The permanent total disability due to accident benefit is subject to scale of compensation table. For more information, please refer to the policy documents.
The policy will cover you and/or your family members in Singapore, and outside of Singapore for no more than 180 consecutive days at a time from the date of departure from Singapore. For more information, please refer to the policy documents.
No, the policy coverage is non-adjustable.
Yes. The policy is available to you : i) if you hold a Singapore NRIC, Employment Pass (EP), Work Permit (WP), Long Term Visit Pass (LTVP) or Student Pass. ii) you are between 18 years old to 61 years old ; iii) you are a cardholder of a Trust credit card; iv) you have fully paid the premium for the policy; v) all premiums are paid with your Trust credit card; vi) you are living in Singapore or away from Singapore for less than 180 days at any one time
Your family member can be insured under the policy if they: i) are your spouse and are between 18 years old to 61 years old; ii) are your child(ren) and are at least 15 days old and below 18 years old; iii) hold a Singapore NRIC , Employment Pass (EP), Work Permit (WP), Long Term Visit Pass (LTVP) or Student Pass; iv) are living in Singapore or away from Singapore for less than 180 days at any one time
Only one spouse can be added. There is no limit to the number of dependent children who can be added.
No underwriting is required for you and your family members.
No medical check-up is required for you or your family members.
Your policy will be incepted once payment is successful and your application is approved and accepted by Income. The policy documents will be sent to the email address provided during application.
There are two ways to view your policy. You could either refer to the email sent by TRIBE by Income upon policy creation or log in (after creating your account) to your existing TRIBE account via (https://income.sg/t-login).
On TRIBE by Income, you will be able to: • access your policy documents • add/edit/remove family members to the plan • update your particulars • manage your policy • explore other policies
Yes, you can request to cancel your policy by logging into your Trust App and navigating to Money > More for You > Insurance > Cancel Policy. Alternatively, if you have an existing TRIBE account, you may cancel your policy through the TRIBE by Income website (https://income.sg/t-login). The cancellation will take effect by the next premium due date. You will receive an email notification from TRIBE by Income upon successful cancellation.
There is a 14-day free-look period during which you can evaluate if the policy meets your needs. If you decide to give up the policy within the free-look period, you can request to cancel your policy by logging into your Trust App and navigating to Money > More for You > Insurance > Cancel Policy; or through the TRIBE by Income website (https://income.sg/t-login) if you have an existing TRIBE account.
A TRIBE account is required to submit your claims for assessment. You may create or log in to your existing TRIBE account via the TRIBE by Income website (https://income.sg/t-login) to submit your claims.
Different types of claims will require different documents to be submitted for assessment. Generally, the common documents required are medical reports, identification documents or a police report. For more information, please refer to the required documents on the TRIBE claim portal.
It usually takes 14 working days to process your claims after all required documents are received. The claims status will be reflected on the TRIBE claim portal.
For convenience, you may view the status of your claims in the TRIBE claim portal. Alternatively, you may write in to hello.tribe@income.com.sg to enquire on your claims status.
You may write in to hello.tribe@income.com.sg to provide the required documents.
Successful claims will be paid out via PayNow to your bank account linked to your Singapore NRIC.
You may log in to your existing TRIBE account via the TRIBE by Income website (https://income.sg/t-login) to update your personal information. Please note that this does not update your personal information with Trust Bank Singapore Limited.
Please click on "forget password" at the login page of TRIBE by Income website (https://income.sg/t-login) and follow the instructions to reset your password.
You may submit your queries through the TRIBE by Income website (https://tribe.income.com.sg).
If you wish to withdraw your consent for receiving marketing material and promotional information relating to TRIBE, you can do so through TRIBE by Income website (https://tribe.income.com.sg). Alternatively, you may write in to hello.tribe@income.com.sg with your withdrawal request. For any other requests to withdraw your consent, please contact Income Contact Centre at 6788 1777 or email to consentwithdrawal@income.com.sg.
Please create or log in to your TRIBE account at (https://income.sg/t-login) to add your family members to your policy under Policy Overview > Family Personal Accident Insurance > Add family members. Only one spouse can be added. There is no limit to the number of dependent children who can be added.
