Frequently asked questions
Yes, certainly! Upon the approval of your application, your existing Link membership ID would be linked to your new Trust card. Once it's linked, you can start earning Linkpoints with your debit/credit card and view your Linkpoints balance and transactions in your Trust App.
Yes, upon the approval of your application, we will create a new Link membership ID and link it to your new Trust card. Once it's linked, you can start earning Linkpoints with your Trust card and view your Linkpoints balance and transactions in your Trust App.
Please reach out to FPG Customer Care Team via our webform at https://support.link.sg/hc/en-us/requests/new.
Please reach out to FPG Customer Care Team via our webform at https://support.link.sg/hc/en-us/requests/new.
When you successfully apply for your Trust card, your Link account will be automatically tagged to your new Trust Link/NTUC Link account. In your Trust App, you will be able to see your Linkpoints balance and transactions made using your Trust card.
For more information regarding NTUC / OCBC Plus! Visa Card or Linkpoints, please visit the Link Rewards website. Alternatively, you may reach out to FPG Customer Care Team via a webform at https://support.link.sg/hc/en-us/requests/new.
Yes. You can present your Trust Link card to identify yourself as a Link member, and you can present your NTUC Link card to identify yourself as both a Link member and a NTUC Union member.
The following are ineligible transactions:
Any cash advance.
Transactions on your credit card that are subsequently cancelled, voided, refunded or reversed or incurred by you but aren’t submitted or posted to your credit card.
AXS, SAM or ATM transactions made using your credit card.
Any insurance premiums.
Any fees (for example annual card fees, service fees, interest, administrative fees, finance fees, and/or late payment fees).
Amounts which have been rolled over from any preceding month’s statement.
Any top-ups (excluding Kopitiam card top-ups) or payment of funds to any accounts.
Any transaction classified under any of the following Merchant Category Codes:
Utilities, Rentals and Cleaning Services – 4900, 6513, 7349.
Financial Institutions, Securities – Brokers, Quasi Cash, Insurance, Stored Value Card Purchase/Load and Wire Transfer – 4829, 5960, 6010, 6011, 6012, 6051, 6211, 6300, 6540.
Gambling – 7995.
Educational Institutions – 8211, 8220, 8241, 8244, 8249, 8299.
Charitable services, political organisations, religious organisations and government payments – 8398, 8651, 8661, 9211, 9222, 9223, 9311, 9399, 9402, 9405.
Any other fees or payments as we may decide.
Do note that Trust is entitled to clawback or withdraw any excess Linkpoints issued at its sole discretion.
For more information on our rewards, please refer to https://trustbank.sg/faqs/credit-card/#what-are-the-rewards-of-the-trust-credit-card-and-debit-card-how-do-i-earn
We aim to credit the Linkpoints for your Eligible Spend to you in real-time (i.e., as soon as they are earned and posted!). However, there may be times when it can take us up to a day. ^Eligible Spend refers to all Visa transactions made on your credit card, excluding FPG spend and ineligible transactions.
Once you've met your minimum monthly spend ($350 for NTUC Link Credit cardholders, $450 for Trust Link Credit cardholders, or $200 for NTUC Link Debit and Trust Link Debit cardholders) which is based on the posting date (not transaction date) of your transactions, you'll receive the monthly bonus Linkpoints on all your posted FPG spend*. Subsequently, you'll receive the monthly bonus Linkpoints on FPG spend* once they are posted in the same month.
*FPG groceries includes FairPrice, FairPrice Finest, FairPrice Xtra, FairPrice Xpress, FairPrice Online, Warehouse Club, Unity and Cheers stores (excluding FairPrice Xpress and Cheers outlets located within Esso stations) and FPG food includes Kopitiam and Kopitiam top-up cards. FPG groceries and food spend will, together, also be referred to as FPG spend.
Once you've met your minimum monthly spend ($350 for NTUC Link Credit cardholders, $450 for Trust Link Credit cardholders, or $200 for NTUC Link Debit and Trust Link Debit cardholders) which is based on the posting date (not transaction date) of your transactions for 3 consecutive months, you'll receive the quarterly bonus Linkpoints on all your posted FPG spend* in the quarter. Subsequently, you'll receive the quarterly bonus Linkpoints on FPG spend* once they are posted in the month.
*FPG groceries includes FairPrice, FairPrice Finest, FairPrice Xtra, FairPrice Xpress, FairPrice Online, Warehouse Club, Unity and Cheers stores (excluding FairPrice Xpress and Cheers outlets located within Esso stations) and FPG food includes Kopitiam and Kopitiam top-up cards. FPG groceries and food spend will, together, also be referred to as FPG spend.
You can view your earned Linkpoints in a few easy steps: 1. Log in to your Trust App 2. Go to 'Dashboard' 3. Select 'Rewards' 4. Select 'Link Rewards'
Unfortunately, the Linkpoints you had previously earned on the purchase would have to be reversed out of your account.
You will first need to:
Tap your physical Trust card (if you have received it); or
Scan your QR code from the FairPrice app (under 'Payment')
Thereafter, you may make your payment using your Trust card added to Apple Pay / Google Pay, physical Trust card or via the FairPrice app (where Trust card is added as the default payment mode).
Yes, you will earn the monthly and quarterly bonuses if you meet the minimum spend requirement. However, to earn the Linkpoints base rate given by FairPrice Group as well as FairPrice member benefits (if applicable), do remember to tap your physical Trust card or scan your QR code from your FairPrice App (under 'Payment') before making payment.
If your quarterly bonus tracker starts in Sep 2022, there'll be no impact. You’ll enjoy the launch exclusive rewards till 31 May 2023. However, if your quarter starts in Oct or Nov, while the new Quarterly Linkpoints bonus rate will apply from Jun 2023 onwards, the launch exclusive Quarterly Linkpoints Cap will apply until Jun 2023 or Jul 2023 respectively.
The new Monthly Linkpoints bonus rate and Cap will apply in Jun 2023 for all customers regardless of when your quarter starts. You can view your quarterly bonus tracker under the Rewards section on your Trust App.
