Frequently asked questions
Merchant coupons can be accessed in 3 ways: On the Homepage: First tap on the 'Rewards' tab, then tap on either ‘Coupons' or 'Stamp cards’ tab to see your available rewards. On the Money page: First tap on the 'Rewards' tab, then tap on either ‘Coupons' or 'Stamp cards’ tab to see your available rewards. Pre-login: Tap on the coupons icon on the pre-login screen.
There are no active coupons or stamp cards currently. Do check back later for updates.
The Rewards service is temporarily unavailable. Please revisit the app later. If you still don’t see the Rewards section updated after some time, kindly reach out to us via the in-app chat. Our Customer Care Team will be happy to assist you.
The Rewards service is temporarily unavailable. Please revisit the app later. If you still don’t see the Rewards section updated after some time, kindly reach out to us via the in-app chat. Our Customer Care Team will be happy to assist you.
No. The coupons do not need to be purchased.
No. The coupons do not need to be purchased.
You may request the pincode from the merchant staff at the designated redemption location stipulated on the coupon. You can then enter the pincode into your Trust App to complete the coupon redemption.
No, the discounts can be only be redeemed with Trust cards.
No, the rewards on Trust App cannot be transferred to any other app.
No, it is not exchangeable for Linkpoints.
No, this is not available.
After marking your Coupons/Vouchers as "Redeemed", the Coupon status will change accordingly and it will no longer appear on your Rewards dashboard/My Coupon section. However, you may still see them under "Redeemed/Expired" tab.
After you are done redeeming your Coupons/Vouchers, click on done and you will be prompted to mark your Coupons/Vouchers as "Redeemed"
Kindly reach out to us via in-app chat, our friendly Customer Care Team will do their best to assist you
Kindly reach out to us via in-app chat, our friendly Customer Care Team will do their best to assist you
You would need to make a qualifying transaction to earn a stamp. The details of any transaction to be considered as a qualifying transaction can be found on the stamp campaign description.
Please check if the transaction has any qualifying criteria. If the criteria is met, it may take some time for the stamp to reflect on your app. If the issue still persists, kindly reach out to us via the in-app chat. Our Customer Care Team will be happy to assist you.
It may take some time for the stamp to reflect on the app. If the issue still persists, kindly reach out to us via the in-app chat. Our Customer Care Team will be happy to assist you.
For more information, you can visit https://trustbank.sg/partner-offers/ or log into your app to check out the Coupons page.
For more information, you can visit https://trustbank.sg/partner-offers/ or log into your app to check out the Coupons page.
For more information, you can visit https://trustbank.sg/partner-offers/ or log into your app to check out the Coupons page.
We issue two types of coupons. The first type is available to all customers, and these coupons can be saved/unsaved by you. The second type are awarded coupons that cannot be unsaved. These will only be issued to you if you have met the required criteria.
