Frequently asked questions

  • All you need is your mobile phone and MyInfo authentication to pre-fill your application form effortlessly.   For foreigners residing in Singapore, in addition to using MyInfo authentication, you will also need to upload a copy of your passport.   You can still sign up for a Trust account without using MyInfo. However, your access to some features of the app will be limited. For a better and seamless experience, we strongly encourage you to sign up for a Trust account using MyInfo. We are working hard on enabling more features soon!  Do take note that in case you delete or decide to reinstall your Trust Bank app after successfully signing up, you still need to authenticate yourself using Singpass when you relogin. 

  • You may apply for the Savings Account by Trust if you are: 1. Singapore citizen, Singapore permanent resident or foreigner; and 2. 18 years old and above

  • It only takes a few minutes. However, if we need to contact you for clarifications, it may take up to 5 working days.

  • You can view your account number in a few easy steps: 1. Log in to your Trust App 2. Go to “Money” and select “Deposit”. You will be able view your account number below your available balance. 3. To copy your account number, select ‘’…’’ followed by ‘’Account details”

  • Option 1 - using bank transfer (via FAST)

    Step 1 Log in to your other bank account

    Step 2 Add your Trust savings account as a local recipient, enter your recipient name and Trust savings account number.

    Step 3 Make a transfer and that’s it!

    Option 2 - add money using PayNow

    Step 1 De-register your mobile number or NRIC/FIN if you have registered PayNow with another bank account

    Step 2 Tap on Payments tab > Have you registered for PayNow?

    Step 3 Complete the PayNow registration and make a PayNow transfer to your registered mobile number or NRIC/ FIN and that's it!

  • You can get a high interest rate of up to 3% p.a. on the first S$500,000 deposit balance in your savings account. This is made up of base interest of 1.5% p.a (no conditions); spend bonus interest of 1% p.a. (if you are a union member) or 0.5% p.a. (for non-union member) with 5 eligible card transactions; and Balance bonus interest of 0.5% p.a. with S$100K Average Daily Balance (ADB) for the month. 

    Balances above S$500,000 will earn 0.05% p.a. interest. 

    Your interest will be credited on the last day of the month. 

    For example, if you maintain a deposit balance of S$ 525,000 daily and have completed 5 eligible card transactions on 5 December, your interest earned for the month of December is:  

    Union Member: 

    First S$500K: 

    Base: S$500,000 x 1.5% x 31/365 = S$636.98 

    Spend Bonus: S$500,000 x 1% x 31/365 = S$424.65 (you get bonus interest for the full month!) 

    Balance Bonus: S$500,000 x 0.5% x 31/365 = S$212.32 (you get bonus interest for the full month!) 

     

    Next S$25K: 

    Base: S$25,000 x 0.05% x 31/365 = S$1.06  

    Total interest = S$1275.01 

     

    Non-union Member: 

    First S$500K: 

    Base: S$500,000 x 1.5% x 31/365 = S$636.98 

    Spend Bonus: S$500,000 x 0.5% x 31/365 = S$212.32 (you get bonus interest for the full month!) 

    Balance Bonus: S$500,000 x 0.5% x 31/365 = S$212.32 (you get bonus interest for the full month!) 

    Next S$25K: 

    Base: S$25,000 x 0.05% x 31/365 = S$1.06 

    Total interest = S$1062.68  

    Calculations are simplified for illustration purposes 

  • The Savings Account by Trust is a Singapore dollar (SGD) account for your savings and everyday transactions. With this account, you can: - Save in SGD currency - Pay for your purchases in SGD with Trust card - Withdraw money at any Standard Chartered ATM with Trust card - Transfer or receive SGD to or from other bank accounts (via FAST/PayNow)

  • With the Savings Account by Trust, you can look forward to these great benefits: 

     

    Grow your savings effortlessly 

    Enjoy a high interest rate of up to 3% p.a. on the first S$500,000 deposit balance in your savings account. This is made up of base interest of 1.5% p.a (no conditions); spend bonus interest of 1% p.a. (if you are a union member) or 0.5% p.a. (for non-union member) with 5 eligible card transactions; and Balance bonus interest of 0.5% p.a. when you maintain a minimum of S$100K Average Daily Balance (ADB) for each month. 

    Balances above S$ 500,000 will earn 0.05% p.a. interest. 

     

    No more fees 

    Absolutely zero hidden fees! Say goodbye to minimum balance or fall-below fee, monthly service fee, account closure fee, FX fee and debit card annual fee. 

     

    Your very own debit card 

    Receive a debit card with these fantastic features: 

    - Instant digital card: No waiting needed. You'll receive a digital card instantly for e-commerce transactions before your physical card arrives 

    - Physical card activation via NFC or code: NFC allows you to simply scan your card by holding it to the back of your phone to activate it automatically. We are the first bank in Singapore to introduce this NFC capability! If you do not have a NFC-enabled phone, fret not – you can activate your card using the activation code found in your welcome pack 

    - PIN set up: Choose a 6-digit PIN for your card on your Trust App to securely access ATM transactions 

    - Numberless card: This protects your card against theft and fraud. You can access your card number easily via your Trust App 

     

    Easy access to your cash 

    Withdraw money from your savings account at our ATM located within FairPrice Xtra VivoCity or any Standard Chartered ATM. 

  • Yes, you'll be informed of all incoming and outgoing account or card transactions instantly via in-app push notifications and email notifications.

  • On the last day of the month.

  • Interest will be paid monthly.

  • You can only open one Savings Account.

  • For now, you can open a savings account in your name only.

  • No, there are absolutely zero fees for this!

  • No, there are absolutely zero fees for this!

  • No, there are absolutely zero fees for this!

  • No, there are absolutely zero fees for this!

  • You can view or download your monthly statements in a few easy steps. - Log in to your Trust App - Go to 'Money' and select 'Deposit' - Select […] and then 'Statements' on the menu

  • Yes, you'll receive an email notification on the day it's ready. The statement for the current month will be generated within the next month.

  • Yes, you can access up to 7 years of statements via your Trust App.

  • Customers may receive spend bonus interest if they make at least 5 credit or debit card retail transactions posted in the month using their Trust card. 

     

    Note that the following transactions do not qualify: 

    - transactions arising from the use of your Trust card as an ATM card at an EFTPOS terminal; 

    - balance transfers to your Trust card; 

    - paying online bills using your savings account; 

    - payments to loans or credit facilities or deposit accounts; 

    - top-ups of any stored value facility; 

    - paying bills at AXS using your savings account; 

    - any fees and charges (including annual fees, interest charges, administrative fees, cash advance fees, finance charges and/or late payment charges and other miscellaneous fees and charges) charged to your linked Trust card; 

    - balance owing on your Trust card from previous or other months; and 

    - betting and gambling related transactions 

    - any other transactions charged to your linked Trust card as we may determine from time to time. 

     

    Base interest and bonus interest will be computed on a daily basis and based on a 365-day year. 

  • At the moment, there is no promo interest rate for Savings Account by Trust.

  • You can easily withdraw cash from Trust / Standard Chartered Bank (SCB)’s ATM located across the island as well as overseas ATM with Visa enabled. You can find a Trust-branded ATM at FairPrice Xtra Vivocity, #B2-23 and SCB ATMs at Bedok Mall, Bugis Junction, Vivocity, Sixth Avenue, Clementi Mall, NEX Serangoon, Serangoon Garden, Marine Parade, Changi Business Park, Tampines, Marina Bay Financial Centre and Battery Road. (Further details can be found at  ATM Branch Locator).

  • You can use your card PIN for ATM cash withdrawal. If you've not set up or wish to reset the PIN, you can do so via Trust App.

  • No, there are absolutely zero fees for this!

  • No, you can easily withdraw cash from your account by selecting saving account at ATM even though your card is paired with credit card account.

  • You can withdraw up to S$2,000 in a single transaction.

  • No, Trust card can only be used at Standard Chartered Bank and Trust ATM at the moment.

  • Please contact Trust Customer Care Team via Trust App to investigate the issue. 

  • Trust ATM is powered by Standard Chartered Bank to service Trust customers. 

  • Please request for a card replacement via Trust App or contact Trust Customer Care Team.

  • Yes, you can withdraw cash from an overseas ATMs with Visa enabled. Please do look out for overseas ATMs with VISA – Plus logo that accepts 6-digit PIN as our Trust Cards only function with a 6-digit PIN. Remember to turn on the overseas usage for “Physical card and contactless use” under card transaction controls in your Trust app.  

    As for charges, there are absolutely no fees or charges or mark-ups imposed by Trust.  However, the overseas bank that operates that ATM may charge a fee.  

  • Please contact Trust Customer Care Team via in-app chat or call for dispute resolution.

  • Please select savings account for cash withdrawal from your Trust savings account. 

  • You can conveniently pay your Trust credit card bill from your Trust savings account:

    • Log in to the Trust App

    • Tap on ‘Money’ then ‘Credit Card’ then ‘Pay credit card’

    • Your Savings Account should be shown. Select from the available options to make the payment.

    • Review the transfer details. If it is correct, swipe up to confirm.

  • The transfer will be processed in real time to your credit card and you’ll receive an immediate confirmation.

  • We are working hard to make this feature available to you at the earliest. Stay tuned!

  • The number of ticks reflected on the spend bonus tracker will represent the number of eligible transactions count towards your spend bonus interest for the month

  • Maintain a min. S$100,000 Average Daily Balance (ADB) for the month to unlock this Balance bonus on your deposit balance up to S$500,000. 

  • Balance bonus interest for the month is calculated on the last day of the month and all interests will be credited on the last day of the month.  

  • You can view your current ADB by going to Trust App > Money > Deposit dashboard and tapping on “+0.5% p.a. with min. S$100K Average Daily Balance” banner.  

  • Average Daily Balance is the sum of daily balances divided by the number of days in the month. 

  • Yes, average daily balance (ADB) will be calculated based on the day your savings account is opened and you will qualify for balance bonus interest when you maintain a min S$100,000 ADB for the month. 

  • We are working hard to make this feature available to you at the earliest. Stay tuned!