Just ask.We’ll help
Got a question? Just ask our AI chatbot within Trust App, and you’ll get an answer in seconds! Most simple, everyday questions get solved on the spot, without needing to wait on a human agent.
When your questions get complex, our AI chatbot hands you over to our Customer Service Team with the full context so you don’t have to repeat your question. And our team can focus on what needs their attention to assist you.
It only takes a few taps to get the answers you need. Head to Profile > Help Centre > Ask anything.
Want a closer look at your transactions? Easy! Ask about it by merchant name, category, amount or date. To get started, head to Home > Activity, and tap on “Ask about your card transactions”.
Trust AI is built on the same security as the rest of Trust App. It only sees what you can already see, like your transactions and cards.
Your data is only used to answer your questions and help with your banking needs. It isn't shared with third parties or used for other purposes, so you can use Trust AI with confidence.
