Trust Link Credit Card and NTUC Link Credit Card - product terms

Hello! Glad you’re here! These product terms tell you about our cool credit cards – the Trust Link Credit Card and the NTUC Link Credit Card😎 and their respective supplementary cards.Please read them carefully🤓 as they tell you about using your credit card, your supplementary card, your responsibilities and other important information. And don’t forget to read the General Terms and Conditions and the Key Facts Sheet as they also apply. To learn about the differences between a Trust Link Credit Card and a NTUC Link Credit Card, head over to the Key Facts Sheet.

• If your outstanding balance is above your credit limit on the statement date, the amount exceeding your credit limit (excluding any interest or fees) will be added to the minimum amount due. 

• If we don’t receive at least the minimum amount due from you on or before the payment due date, we may charge additional fees (such as the late payment fee) and interest, and we may even prevent you from using your credit card. 

• If we don't receive full payment of your outstanding balance (as shown on your statement on or before the payment due date, we may charge you interest daily at the interest rate stated in our Key Facts Sheet, demand immediate payment of your outstanding balance or deduct, debit, withhold or transfer your outstanding balance from any of your other Trust accounts.

• Regarding cash advances, we will start charging interest on the unpaid amount of the cash advance from the date that you receive the cash advance up to the date it is repaid. 

• You are liable for all amounts due, even after cancellation of your credit card. If your credit card is cancelled for any reason, you must immediately pay us the full amount you owe us, including the outstanding balance, interest and fees, and the amount of any transaction effected (authorised) but not yet charged to your credit card. Please see the section below on “Your responsibility and liability”. 

• Please let us know via our Trust App or call us at (+65) 313-87878 (313-TRUST) if you have any difficulty making credit card repayments. We will try to help you.

When you apply for a credit card, you are considered to have requested it. Once we approve your application for a credit card, we'll tell you, and you may use your credit card straight away.

You can also request a supplementary card for someone else (we will refer to you as the “main cardholder”), who will become a “supplementary cardholder” once: (a) we approve your application, and (b) the proposed supplementary cardholder accepts the supplementary card invite, including the legal terms, and the spending limit that applies to the supplementary card.

All transactions undertaken as a result of any payment arrangements set up or authorised by you (including automatic payments, direct debits, regular payments and other standing arrangements) will be processed as credit card transactions. If you don't agree to process them as credit card transactions, please don't set up or authorise such payment arrangements. If you have such payment arrangements set up or authorised already, please terminate or modify them directly with the relevant third party. Your use of your credit card will be subject to Visa’s legal terms.

If you are a supplementary cardholder, you are only bound by this section of these Product Terms.

When you accept the invitation to become a supplementary cardholder, you are considered to have requested for the supplementary card and you are accepting the spending limit set by your main cardholder. The main cardholder will allocate a monthly spending limit to you and you cannot exceed the spending limit each month. The main cardholder can amend your spending limit from time to time. There is no change to your allocated monthly spending limit if the main cardholder increases their credit limit. Your spending limit resets at the start of each month to either the spending limit set by the main cardholder or the main cardholder’s available balance, whichever is lower. Your use of the supplementary card is subject to Visa’s legal terms.

All transactions undertaken as a result of any payment arrangements set up or authorised by you (including automatic payments, direct debits, regular payments and other standing arrangements) will be processed as transactions on the supplementary card. If you don't agree to process them as transactions on the supplementary card, please don't set up or authorise such payment arrangements. If you have such payment arrangements set up or authorised already, please terminate or modify them directly with the relevant third party.

You will still be able to use your supplementary card if your main cardholder locks his card. However, you will not be able to use your supplementary card if we suspend or close the main cardholder’s account.

You agree to be bound by any instructions that you or the main cardholder give us in respect of the supplementary card.

You will not receive any statements or communications from us, except for verification, transactional and promotional notifications. Your statements and communications will only be sent to the main cardholder. Your transaction notifications will be sent to the main cardholder.

You will not be able to obtain a cash advance from us.

You will not be able to cancel or terminate the supplementary card. Only the main cardholder can do that.

Our rights and obligations relating to you are not affected by any dispute or claim you and the main cardholder may have against each other.

If your supplementary card is lost or stolen or any security code is disclosed, then you will be responsible for notifying any merchant, establishment, billing organisation or relevant party with whom you have any payment arrangements set up or authorised in connection with your supplementary card (including automatic payments, direct debits, regular payments and other standing arrangements) and to stop them. If you recover the lost or stolen supplementary card, you must promptly cut it in half and dispose of it. 

You must:

• Not use or try to use your supplementary card after the main cardholder cancels or terminates it.

• Cooperate with us in any investigation or litigation in connection with your supplementary card.

• Ensure that your supplementary card isn’t defaced, damaged, bent, modified or tampered with. 

You are not responsible for:

• Any use of your physical supplementary card before you activate it.

• Any use of a counterfeit card.

• A fault in a terminal which isn’t obvious.

Our liability for these losses shall not exceed the amount and interest your main cardholder incurs when you use your supplementary card in the circumstances mentioned above. 

As the main cardholder, we’ll ask you what your preferred credit limit is for your credit card or obtain your consent for the credit limit to be granted. We’ll confirm your credit limit when your application has been approved. You may decrease your credit limit by contacting us via the Trust App or calling us at (+65) 313-87878 (313-TRUST).

You may be able to apply to increase your credit limit on the Trust App if you are eligible. We may need additional information from you to review your application. We’ll let you know the result of your application. If you were given a credit card with a $500 credit limit when you first applied to Trust for a credit card, you are not eligible to apply for a credit limit increase. 

 We may conduct a credit check at any time in accordance with our credit policy to decide whether to decrease your credit limit. As part of this process, we may request further documents or information from you. If we decide to decrease your credit limit, we’ll notify you.

If you try to undertake a transaction that’ll exceed your credit limit, we may reject the transaction or allow the transaction to be processed in certain situations. Examples of these situations are where the actual transacted amount is higher due to currency rate fluctuations or surcharges by the merchant or where the transaction was within your credit limit at the time of authorisation but exceeds your credit limit by the time it is posted.

When we calculate if you’ve exceeded your credit limit, we’ll consider your total outstanding balance, any transaction that may have been authorised but hasn’t been debited yet, whether you have exceeded your regulatory credit limit across Standard Chartered and Trust, and any other matter we think is relevant.

Your credit limit will be shared amongst you and your supplementary cardholders. However, you can allocate customised spending limits on your supplementary cardholders. The sum of your supplementary cardholder’s spending limit and your available balance cannot exceed your credit limit. Your supplementary cardholder’s available balance shall revert to either the spending limit pre-set by you or your available balance, whichever is lower, at the start of each month.

Any request for information in relation to your credit limit by the supplementary cardholder shall be directed to you and not us.

You may obtain a cash advance by withdrawing cash using your credit card at any Trust ATM or Standard Chartered ATM in Singapore, or Visa-accepted ATMs outside Singapore, or at any point of sale (where available).

You may obtain a cash advance up to the available balance of your cash advance limit. Your cash advance limit will never be more, and may be less than, your credit limit. We may lower your cash advance limit in accordance with our credit policy.

You’re telling us to provide you with a cash advance if you use your credit card to transfer money to your other Trust account(s) or any other bank account, pay for any credit card bill or make any payment for a loan owed to us or another bank.

The following transactions aren’t eligible for any rewards programme or promotion, such as Linkpoints:

• Any cash advance.

• Transactions on your credit card that are subsequently cancelled, voided, refunded or reversed or incurred by you but aren’t submitted or posted to your credit card.

• AXS, SAM or ATM transactions made using your credit card.

• Any insurance premiums.

• Any fees (for example annual card fees, service fees, interest, administrative fees, finance fees, and/or late payment fees).

• Amounts which have been rolled over from any preceding month’s statement.

• Any top-ups (except Kopitiam top-up cards) or payment of funds to any accounts.

• Any transaction classified under any of the following Merchant Category Codes:

  • Utilities, Rentals and Cleaning Services – 4900, 6513, 7349.

  • Financial Institutions, Securities – Brokers, Quasi Cash, Insurance, Stored Value Card Purchase/Load and Wire Transfer – 4829, 5960, 6010, 6011, 6012, 6051, 6211, 6300, 6540.

  • Gambling – 7995.

  • Educational Institutions – 8211, 8220, 8241, 8244, 8249, 8299.

  • Charitable services, political organisations, religious organisations and government payments – 8398, 8651, 8661, 9211, 9222, 9223, 9311, 9399, 9402, 9405.

• Any other fees or payments as we may decide.

You are responsible and liable for:

• All credit card transactions, including any cash advance (except for disputed transactions, until the dispute is resolved at our discretion).

• Your supplementary cardholders’ transactions and their outstanding balance. You will be solely liable. Your supplementary cardholder will not be liable.

• Your supplementary cardholders’ instructions to us and you agree to be bound by them.

• Your outstanding balance, including any interest and fees.

• Any transactions where we could have otherwise exercised our chargeback rights (meaning our right to initiate a reversal transaction against the merchant) if you don’t notify us of the transactions and provide any further documents or information we require within the time required.

• Any failure by your supplementary cardholders to comply with any of our legal terms.

• Communicating any information we provide to you to your supplementary cardholders.

If your credit card is lost or stolen or any security code is disclosed, then you will be responsible for notifying any merchant, establishment, billing organisation or relevant party with whom you have any payment arrangements set up or authorised in connection with your credit card (including automatic payments, direct debits, regular payments and other standing arrangements) and to stop them. If you recover the lost or stolen credit card, you must promptly cut it in half and dispose of it.

You must:

• Not use or try to use your credit card after your account is closed, after we tell you that your credit card has been cancelled, or after we withdraw your use of your credit card.

• Cooperate with us in any investigation or litigation in connection with your credit card.

• Ensure that your credit card isn't defaced, damaged, bent, modified or tampered with.

You're not responsible and liable for:

• Any use of your physical credit card before you activate it.

• Any use of a counterfeit card.

• A fault in a terminal which isn't obvious.

Our liability for these losses shall not exceed the amount and interest you incur when you use your credit card in the circumstances mentioned above.

You must pay at least the minimum amount due shown in each statement by the payment due date shown on the statement to avoid additional fees (such as the late payment fee) and interest. The Key Facts Sheet tells you how we calculate fees and the interest rate we may charge. 

You may pay all or part of your outstanding balance at any time by transferring money to us by any method available on the Trust App but only in the currency set out in your statement. If you pay part of your outstanding balance, we’ll apply your payment in the manner we deem fit. If more than one interest rate applies, we will apply your payment on the amount on which the highest interest rate is payable first.

If we receive any payment in any other currency, we may convert such payment into Singapore dollars at the prevailing exchange rate determined by us at the relevant time. You agree to take full responsibility for any loss arising from the currency conversion.

If you pay us any amount in excess of your outstanding balance, we may:

• Use it to pay off your unbilled transactions.

• Keep it as a credit balance for you, which you can use for future repayments or which we can handle as set out below (see ‘Discretion to handle credit balance in your account’).

• Transfer it to your other Trust accounts (if you have any), including if you make a request by calling us at (+65) 313-87878 (313- TRUST).

We won’t pay you any interest in relation to the excess amount.

To avoid fees and interest, we must receive payment for your outstanding balance (as shown on your statement) on or before the payment due date. Remember that different payment methods' processing times can vary – you should pay your outstanding balance early to avoid incurring fees and interest.

We may demand immediate repayment of any amount you owe us at any time, regardless of whether the amount is set out in a statement, or due and payable as at the date of our demand. We can also deduct, debit, withhold or transfer any amount you owe us from any of your other Trust accounts.

Details about interest rates and fees, and the calculation methods are in the latest Key Facts Sheet.

The Interest Free Credit Period set out in the Key Facts Sheet won't apply to you if we don't receive the payment of your outstanding balance in full, on or before the payment due date. The Interest Free Credit Period also does not apply to any cash advance. Therefore, please remember to make payment! 

You must ensure that all payments you make are free of any tax or levy, and you must reimburse us for any goods and services tax that we collect on any payment made.

We hope you won’t decide to do so, but if you want to cancel your credit card or any supplementary card, you must first:

• Repay in full any amount you owe in connection with your credit card and your supplementary card (if any), including interest and fees.

• Settle all transactions.

• Have no unresolved disputed transaction.

• Take any other actions that we consider reasonable, including to comply with any law or regulation.

We may publish information about your credit card and/or your supplementary card in a warning bulletin notifying merchants to seize the card(s). We don’t need to notify you or give any reason for doing so.

If your credit card or your supplementary card is cancelled, you must cancel any payment arrangements set up or authorised by you or your supplementary cardholder on the card(s) with the relevant third parties (including automatic payments, direct debits, and other regular payments). We aren’t responsible for cancelling or transferring these payment arrangements. We may apply the payment arrangements to your other Trust accounts.

If your credit card is cancelled for any reason, your supplementary card (if any) will also be cancelled automatically. You will need to submit a new credit card application if you want a new credit card.

If your supplementary card is cancelled for any reason, you will need to submit a new supplementary card application if you want a new supplementary card.

If there is any credit balance on your credit card account, we may transfer any of the credit balance to any of your other Trust accounts after off-setting any outstanding liabilities in connection with your credit card. We may also pay any of the credit balance to you by any mode we deem fit.

If you pass away, we may pay your credit balance (if any) on your account to your executor(s) or administrator(s). We do not need to inquire about any beneficiary’s rights. If we pay any credit balance to your executor(s) or administrator(s) under this clause, this means we’ll have cleared the amount due to you and won’t be liable for the credit balance.

Last updated on: 17 October 2023, Version: 8